Industry Leader in Automation

Usability Testing Services

Today’s world is all about applications – they are integral to how we work, communicate, and entertain ourselves. So it’s no wonder that businesses are increasingly relying on them to proliferate their services and products.

However, with so many choices out there (both for users and developers), making sure your app is usable and satisfies your customers is essential. That’s where application usability testing comes in – a professional service offered by TestPros that can help you uncover any issues with how your app functions or looks before it goes public.

usability testing services

Important Factors We Assess

  • Ease-of-Navigation
  • Feature – function and error control
  • Consistency
  • Feedback
  • Performance
  • Visual Clarity
  • Accessibility

Trusted Testers for Over 30 Years

We make sure everything works before going live, including online transactions. High-quality usability is critical in achieving customer satisfaction and fulfillment on your app or site! TestPros’ provides timely assessments with professional test results and observations so you can get back to business quickly when it comes time for launch day.

The Process To Our Usability Testing

  • Five or more full days of usability testing and consulting
  • Requirements analysis and discovery
  • Usability assessments of all your business transactions
  • Selection of application user participants, and the building of appropriate participant mix
  • Development of a test plan
  • Delineation of testing procedures and user participant scripts
  • Test assessment execution
  • Detailed reporting of test results

Need help with Usability Testing?

Any application or website

After the usability assessment engagement, deliverables include the following:

Project Deliverables

  • A systematic project test plan
  • Test cases and participant scripts
  • Test environment description
  • Test results report
  • Test observations and usability enhancement recommendations
  • Authorization to use the “TestPros Tested” logo*
  • * Requires customer to follow the terms and conditions of TestPros Logo Agreement

How much does a usability test cost?

The cost of a usability test is determined by how extensive and complicated the project is. Generally speaking, small-scale or short-term testing can start from around a few hundred dollars and scale up from there. For larger projects that require a greater level of detail, more research, and potentially multiple rounds of testing, the cost could be in the thousands.

Usability Testing Services You Can Trust

Many people don’t realize how important it is to test their applications before they launch. Releasing an app that is unusable or confusing can cause customers to delete it immediately. Why risk releasing a subpar product?

See why companies like Hewlett Packard, Pfizer, and Medical Applications call us for their web-based systems and training applications. Contact us today to get started!


Most frequent questions and answers

Usability testing services are designed to evaluate a software application or website to ensure it is user-friendly, intuitive, and easy to navigate. There are four core principles of usability testing that can be used to measure how effectively the user experience is being delivered:

  1. Learnability – How quickly can users complete tasks within the software application or website? This principle focuses on how easily users can become familiar with the interface, as well as its features and functionalities. It also examines how quickly users can transition between tasks and perform them in an efficient manner.

  2. Efficiency – Once users have become familiar with the interface, how quickly can they complete tasks? Efficiency measures how many steps (or clicks) it takes for a user to achieve their goal and how long each task takes to complete. A successful usability test will identify any issues with navigation paths, button placements, or links that may impede efficiency while using the product.

  3. Memorability – Can users remember how to interact with the interface once they have completed a task without needing to relearn it after a period of time? Memorability is important because it can help retain user loyalty and increase the likelihood of returning customers. It examines if elements such as menus, icons, buttons, and labels remain consistent throughout different sections of the application or website.

  4. Errors – How often do errors occur while using the software application or website? Errors are typically divided into two categories: syntax errors (minor issues such as typos) and system errors (major issues such as incorrect data input). Usability tests should be designed in a way that minimizes both types of errors by providing appropriate instructions on how to use the interface correctly and detect any potential problems before they happen.

By following these four principles of usability testing services for software applications and websites, businesses will be able to identify any potential problems with their products before releasing them into the market and provide customers with an enjoyable user experience.

  • Moderated usability tests
  • Unmoderated usability tests
  • Remote usability tests
  • In-person usability tests

Usability tests come in various forms and serve different purposes, but all are aimed at improving the user experience. Moderated usability tests involve providing detailed feedback from a group of users about how they interact with a product or website. Unmoderated usability tests are similar, but the feedback is gathered from users remotely and typically involves the use of some form of software or online platform. Finally, in-person usability tests involve observing users as they interact with a product or website at a designated location.

Usability testing and User Acceptance Testing (UAT) are two distinct processes that have different objectives. Usability testing is a qualitative method used to assess the user experience of an application or website, by observing how users interact with it. It provides insight into how intuitive the product is and how well it meets the user’s needs. It can also be used to identify any problems with the user interface and highlight areas where users are likely to have difficulty.

User Acceptance Testing, on the other hand, is a more quantitative process. UAT aims to determine whether an application or website is ready for launch based on pre-defined criteria. Typically, these tests are conducted by a client prior to rolling out new software to members of the user base. UAT is also often used by vendors and third-party developers as part of the final steps before launch.

Both usability testing and User Acceptance Testing are invaluable tools for any company developing or launching a new product, as they can help reduce the risk of poor user experience, resulting in higher rates of customer satisfaction and retention. The best way to find out more about these services is to consult an expert with the knowledge and skills necessary to perform them effectively.

Ready to Take the Next Step?

Our team is happy to answer your questions and help make your next project successful. Contact us today and we will be in touch as soon as possible. 

Certified & Independent

TestPros is a successful and growing business, established in 1988 to provide Information Technology (IT) support services to a wide range of commercial and U.S. Federal, State, and Local Government customers. Our services are based on trust, quality, efficiency, and innovation to drive the mission of our various federal and commercial customers. Furthermore, TestPros has been independently audited or appraised and is proud to hold the following company credentails:

CMMI Level 3 Service Logo
ISO 9001 Certified Company
ISO 20000-1 Certified Company
ISO 27001 Certified Company